There's "Bad Blood" between fans and the ticket platform. Customers turned to Twitter to complain about Ticketmaster not loading or allowing them to access tickets, despite having a pre-sale code for verified fans. }, requestManager.iris = true; // handler for header bidder responses The statement also says "hundreds of thousands" of tickets have been successfully sold and urged fans waiting in online queues to stay put. Due to demand, after entering your code you may experience a longer than usual wait time during the ticket search. Swift became the first artist to claim the entire top 10 on the Billboard Hot 100 songs chart with the new record. return; var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); }).on('ready', (e) => { enriched_data:{ Taylor Swift blasts Ticketmaster for 'Eras' tour rollout On Monday, many fans shared screenshots of the email from Ticketmaster on social media and celebrated the possibility that they. (100 === progress && false === window.lock_100) If the email included at the top of the registration form is not yours, this is your tip to Log Out to begin a new registration with your Ticketmaster account. if ( 0.25 === progress ) { m10: false Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. The presale for the highly anticipated Taylor Swift "Eras" tour began on Tuesday, and it was a fiasco for Ticketmaster, with errors galore. After scoring a record deal with Big Machine Records, she released her self-titled debut album in 2006 and toured as an opening act for country artists like Tim McGraw and Rascal Flatts. Taylor SwiftsErastour is already causing champagne problems before she even hits the road. utms.utm_medium = utm_medium; YO! utm_campaign = getCookie('utm_campaign'); if ( adsParseUrlParams( 'utm_medium' ) || typeof getCookie('utm_medium') !== 'undefined' ) { Part of the a360media Entertainment Group. }); } "We apologize for the technical issues occurring during the Taylor Swift Verified Fan Presale! } else { console.log( '3sec played: ', id ); const iasConfig = { Pro Tip: For the best purchase experience, please use your desktop/laptop or your mobile web (Safari/Chrome) not your Ticketmaster mobile app. if(adsParseUrlParams( 'utm_campaign' )){ After taxes and fees the final sale came to a shocking $5,500, which fell $500 above the initial limit she gave herself of $5000. description: jwInfo.description, window.permutive.track("VideoAdProgress", { To be part of the Ticketmaster Taylor Swift concert Presale, fans first had to register in the section dedicated to the event. var vHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); If Marathon candy bars ever come back, she'll be first in line. var el = decodeURIComponent( 'jwplayer_zYfKLs96_zhNYySv2_div' ); window.amiPlayersData[id] = { // if all bidders are back, send the request to the ad server play_id: el, //this will stay constant for all of the events emitted during the same video play vastURL.search = vastParams.toString(); var requestManager = { console.log('AMI jwp GAM Tag', window.jwVastTag[vHash]); ad_id: window.adInfo.adId, The demand literally can't be unexpected because they're the ones who sent out the presale codes lmao. (0.95 >= progress && false === window.adlock_100) if ( High demand for Taylor Swift concert tickets led Ticketmaster to delay the West Coast pre-sale. Ticketmaster cancels Taylor Swift public ticket sales due to demand and 'insufficient' supply. Tickets will be available on a first-come, first-served basis and are NOT guaranteed. } She explained: "I don't feel good to have tickets anymore. }, There have been some shifts in timing for the presale. 'Glass Onion' Cast Stuns on the Critics' Choice Red Carpet, Kim Kardashian Throws Hello Kitty Party for Chicago's Birthday: Photos, embarking on her first concert tour in nearly five years, with the hope of purchasing a coveted ticket, Joe! event: (e.fullscreen) ? try { Yes. You were invited to a show in a city you initially selected during registration for the TaylorSwiftTix presale powered by Verified Fan. play_id: el, //this will stay constant for all of the events emitted during the same video play window.permutive.track("VideoComplete", { Service. resolve( url ); enriched_data:{ They uploaded the apology when Taylor herself also expressed her anger at the failed sale of tickets to her string of shows launched to coincide with the recent release of her album Midnights. Ticketmaster 2023. if ( adsParseUrlParams( 'utm_campaign' ) || typeof getCookie('utm_campaign') !== 'undefined' ) { It wasn't unprecedented. var vastParams = new URLSearchParams( vastURL.search ); window.lock_100 = false; The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. "Sitting in a paused queue for over 2 hours for Taylor Swift Eras Tour tickets is my villain origin story," one fan wrote on Twitter. What do I do?," a fan wrote on Twitter. title: window.adInfo.adtitle, published_at: new Date(jwInfo.pubdate).toISOString() var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); } else { Taylor Swift fans are suing Ticketmaster over presale disaster. ", 24/7 coverage of breaking news and live events. .filter( Boolean ) Taylor Swift fans are truly seeing Red after a massive surge in demand for presale tickets for her new tour led to major issues on Ticketmaster Tuesday. }).on('mute', (e) => { Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). // return true if all bidders have returned var progress = (e.position/e.duration).toFixed(2); Ticketmaster introduced the Verified Fan program in 2017. console.log( "AMI jwp amazon bid callback", new Date().getTime(), bids ); Fans register ahead of time, and those who are eligible, receive an access code that allows them to shop for tickets without competing against bots! // Encode the context data } else { if ( vastParams.has( 'cust_params' ) ) { The presale tickets were only for so-called verified Swift fans, aimed at ensuring that loyal Swifties can get tickets to the stars big show through a special presale code. Earlier this week, the company's just-for-fans presale of tickets to Swift's 2023 concert tour was riddled with bugs and delays. let bidders = ['a9', 'ix', 'iris']; play_id: el, //this will stay constant for all of the events emitted during the same video play vastParams.set( 'cust_params', custParams.toString() ); tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name utms.utm_source = utm_source; A group of fans accuse Ticketmaster of engaging in 'anticompetitive conduct' after the presale for Taylor Swift's upcoming . return; if ( 0.75 >= progress ) { window.lock_25 = false; var playerSegsPerm = encodeURIComponent('&permutive=' + encodeURIComponent(JSON.parse(localStorage._pdfps || '[]').slice(0,250).join(','))); console.log("AMI jwp amazon no bids"); However, with high demand events, tickets are still available on a first-come, first-served basis and are not guaranteed. setCookie('utm_medium', utm_medium, {expires:1800, path: '/'}); }).on('play', (e) => { } else { The lawsuit specifically cited the ticket sale disaster that occurred on Nov. 15 and Nov. 16 during the Verified Fan presale, whichcaused the site to crash, and the Capital One presale. As a reminder, receiving a code does not guarantee a ticket purchase. Due to demand, each event has a ticket limit to allow more fans like you to get tickets. var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); console.log('AMI jwp prerolltag', window.prerollTag[vHash]); description: jwInfo.description, After all, its the intangibles that elevate Swift into the stratosphere of our pop culture planet, allowing the 24-year old singer-songwriter to orbit in a more rarified air. event: (e.mute) ? published_at: new Date(jwInfo.pubdate).toISOString() video: { She is awkwardly honest and powerfully empathetic; a brazen superfan, loyal friend, fierce protector of hearts; and one of the worlds greatest ambassadors for the power of just being yourself. duration: Math.round(jwInfo.duration), // in seconds } } console.log('second promise iris ready'); } Here are some tips to help answer any questions for the Venue Presale. } }).on('adPlay', (e) => { }, 500); Next, enter your code once more to view ticket options. It says its invalid. window.adlock_75 = true; Want CNET to notify you of price drops and the latest stories? utms.utm_campaign = utm_campaign ; } else { console.log('AMI jwp', window.jwpBids); adschedule: [{ window.lock_75 = false; duration: Math.round(window.adInfo.duration), window.prerollTag[vHash] = vastParams.get( 'iu' ); keywords: jwInfo.tags.split(","), //keywords for the page The tour will feature songs from her record-breaking album, "Midnights," that the singer released in October. }); var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); window.lock_100 = false; utm_medium = getCookie('utm_medium'); Not all fans weren't buying Ticketmaster's statement, either. Taylor Swift fans are suing Live Nation Entertainment, the parent company for Ticketmaster, following the presale debacle last month for her 2023 The Eras Tour.. var pct = Math.round( e.position ); } } language:"English", //language of the content You knew how many presale codes. var vastURL = new URL( url ); if ( typeof window.jwVastTag[vHash] === 'undefined' ){ If the email included at the top of the registration form is not yours, this is your tip to Log Out to begin a new registration with your Ticketmaster account. Go to the registration siteprovide from your venue email, and connect your Ticketmaster account, or create a new account during registration. tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name This truly sucks. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. Do Not Sell or Share My Personal Information. Surrounded by Swifties, you'll sing and dance through all her iconic eras. I feel like it's a dirty ticket. In a . } For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing) thats a stadium show every single night for the next 2.5 years.. All rights reserved. video_id: decodeURIComponent( "zYfKLs96" ), Her first concert tour was the "Fearless Tour." - Taylor Swift made music history October 31, 2022, becoming the first artist ever to simultaneously nab all ten of the top US song chart's spots after the release of her album "Midnights. play_id: el, //this will stay constant for all of the events emitted during the same video play The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The Totally Sweet '90s." type: "video", The process is simple. var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); NEW YORK -- Ticketmaster faces a heap of criticism from Taylor Swift fans who tried to buy presale tickets for her tour Tuesday but instead ran into technical issues, long virtual lines and, now . video: { published_at: new Date(jwInfo.pubdate).toISOString() mediaType: 'video' You may have maxed out your ticket limit. "If you are currently in a queue, please hang tight - queues are moving and we are working to get fans through as quickly as possible.". var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); });; var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. "fullscreen on" : "fullscreen off", placementId: 'Open Auction', if ( typeof utms.utm_source !== 'undefined' || typeof utms.utm_medium !== 'undefined' || typeof utms.utm_campaign !== 'undefined' ) { }, play_id: el, //this will stay constant for all of the events emitted during the same video play Ticketmaster gave select fans another opportunity to purchase tickets for Taylor Swift's "Eras" tour on Monday, after the company was widely criticized by Swift and her fans for website. The plaintiffs also allege that Ticketmaster intentionally and purposefully mislead ticket purchasers by permitting scalpers and bots to access the presale, providing more codes than ticket allotment, and scheduled the general ticket sale knowing they would not have the quantity necessary to fulfill the demand. window.jwpDef[mHash] = JSON.parse( decodeURIComponent( 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) ); var keys = Object.keys( demand.preroll[0].targeting.price ); Kinder noted the petition still needs to be accepted by the court. Those selected users received an email advising that later they will get an access code via SMS. type: "video", headertag.retrieveVideoDemand( [{'htSlotName': 'preroll'}], function( demand ) { // Replace the server url with the context data (this is for simple ad requests), // skip if the video was paused and trying to resume window.amiPlayersData = {}; console.log("AMI jwp bidding failed", e); For a faster checkout, make sure you have a valid credit card with updated billing information in your account. ticketmaster is like were sorry about all the technical problems, this demand was unexpected as if taylor swift isnt one of the biggest artists in the galaxy. It's unclear how the remaining ticketing. }, function( bids ) { Us Weekly has affiliate partnerships so we may receive compensation for some links to products and services. } } }; function allBiddersBack() { Other musicians, including Girl in Red, Gayle and Phoebe Bridgers, will join Swift in different cities. video_id: decodeURIComponent( "zYfKLs96" ), How safe is your neighborhood? if (googleImaVansAdapter) { It told customers still waiting in the virtual queue that it is moving and to "hang tight.". We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets, read thetweet. Best believe our party is Taylor-made for ultimate fans. headerBidderBack('a9'); Please note, tickets will be available on a first-come, first-served basis and are NOT guaranteed. } I have ONE JOB AS A MOM to get these tickets and you have ONE JOB as Ticketmaster! A Taylor Swift fan has admitted she is "embarrassed" that she spent $5500 dollars on tickets to see her idol on tour. I feel like I did something impulsive in panic mode, and I am disappointed in Ticketmaster and Live Nation for letting it get to this point of just being a complete frenzy. var ui = vastParams.get( 'iu' ).split( '/' ); ns_.StreamingAnalytics.JWPlayer( playerInstance, { }; title: window.adInfo.adtitle, var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); language: "English", //language of the content const { adsManager, videoElement } = e; Delivered Wednesdays. var utms = {}; video_id: decodeURIComponent( "zYfKLs96" ), ", Ticketmaster issued a follow up statement Tuesday afternoon on Twitter, writing that "there has been historically unprecedented demand with millions showing up" to buy tickets for Swift's tour. headerBidderBack('iris'); Not all events are sold on Ticketmaster. "We have already seen that Ticketmaster cannot arrange a pre-sale," she said. progress: Number(progress), Like y'all picked the demand yourselves. window.adlock_100 = false; To provide a smooth experience for cardholders and address the historic demand for tickets, Capital One Cardholder Presale has been rescheduled to Wednesday, 11/16 at 2pm local venue time for all shows. language: "English", //language of the content Please visit Taylor Swifts official site at. var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); You are only able to request tickets for the date for which you received an invitation. You have successfully registered for the event. Opening multiple windows or tabs to purchase tickets, may result in errors. } window.permutive.track("VideoAdClick", { Please note, tickets are available on a first-come, first-served basis. if ( ! The system then randomly chose among the many registered users. return Object.assign({}, item, { // get rid of false values - indicates that the bidder has responded keywords: jwInfo.tags.split(","), //keywords for the page chanId: window.prerollTag[vHash], Plenty of people didn't get codes because they capped it at their own chosen number. } ". published_at: new Date(jwInfo.pubdate).toISOString() dataLayer.push( {event: 'JWPlayEvent', jwTime: '10s played'} ); Fans of the singer flooded Ticketmaster's site to buy presale tickets to her 2023 Eras tour, and many were left frustrated and angry. } Hi. When the presale began November 15, fans found themselves in virtual lines of thousands if. So grab your and your crew, and come party, for evermore! John? var custParams = new URLSearchParams( vastParams.get( 'cust_params' ) ); ", "Once I realized how many people were impacted by this and how I fed into what resellers do, which is prey on people who are in that panic mode, it didn't feel good anymore.". Taylor Swift | The Eras Tour Tickets Jul 22, 2023 Seattle, WA | Ticketmaster Sign In Taylor Swift | The Eras Tour More Info Sat Jul 22 6:30 PM Lumen Field, Seattle, WA Important Event Info: Due to extraordinarily high demands on ticketing systems and insufficient remain. progress: Number(progress), While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged. Hi! window.dataLayer = window.dataLayer || []; description: jwInfo.description, var vastURL = new URL( url ); According to court documents . }); // If bidding fails, use unmodified playlist item. console.log(e); While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged. "This will ensure an optimal shopping experience.". A record-breaking 3.5 million people registered for the presale, with two million verified customers remaining stuck in queues for hours and failing to purchase tickets. window.lock_75 = false; m3: false, var custParams = new URLSearchParams(); The series of concerts is described as "a journey through all of [Swift's] musical eras" and will launch in stadiums in the US. language: "English", //language of the content The tour, which kicks off in March 2023, is the 32-year-old singer's biggest U.S. stadium tour ever. IE 11 is not supported. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. } window.amiPlayersData[ this.id ]['m10'] = false; var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); custParams.set( key, demand.preroll[0].targeting.price[key][0]); } We believe that both Taylor Swift and her fans were hurt by Ticketmaster, said Jennifer Kinder, an attorney for the plaintiffs, in a statement. console.log(jwInfo); I love Taylor swift and all her songs and because shes coming back after 4 years I need to see her. window.irisContext.getContext(jwplayer(el).getPlaylistItem().mediaid).then(function(data) { I'm embarrassed I did it, I regret it". Horoscope: What's in store for your star sign this week? ) { // request and what amazonSlots to request from the ad server window.permutive.track("VideoLoad", { We're getting close to the Big Game Super Bowl LVII. "I got a code and am logged in to the correct account but it's saying I'm not verified?!